Support

Thank you for using Hark! We wrote this policy to help you understand what information we collect, how we use it, and what choices you have regarding your information.

What information do we collect? We collect information in two ways:

1. When you give it to us or give us permission to obtain it.

When you sign up for or use our products, you voluntarily give us certain information. This can include your name, profile photo, clips, clip audio intros, comments, likes, the email address you used to sign up, and any other information you provide us. If you're using Hark on your mobile device, you may also choose to provide us with location data.

2. We get technical information when you use our products.

Whenever you use a website, mobile application, or other Internet service, there is certain information that almost always gets created and recorded in an automated way. The same is true when you use our products, and here are some of the types of information we collect in this way.

Log Data. When you use Hark, our servers automatically record information about your interaction with our products ("log data"), including information that your browser sends whenever you visit a website or your mobile app sends when you use it to access Hark. This log data may include your Internet Protocol address, the address of the web page you were visiting before you came to Hark, browser type and settings, the date and time of your request, and how you used Hark.

Depending on how you're accessing our products, we may use "cookies" (a small text file sent by your computer each time you visit our website, unique to your Hark account or your browser), or similar technologies to record log data. When we use cookies, we may use "session" cookies (that last until you close your browser) or "persistent" cookies (that last until you or your browser delete them). For example, we may use cookies to store your language preferences or other Hark settings so you don't have to set them up every time you visit Hark.

Device Information. In addition to log data, we may also collect information about the device you're using Hark on, including what type of device it is, what operating system you're using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you're using and its settings. For example, different types of information are available depending on whether you're using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.

How do we use the information we collect?

We use the information we collect to provide our products to you and make them better, develop new products, and protect Hark and our users. For example, we may log how often people use two different versions of a product, which can help us understand which version is better.

We also use the information we collect to offer you customized content – including helping you discover clips, Harklists you might like, or advertising. For example, if you've indicated that you're interested in music, we may suggest music-related clips, Harklists, or people.

Send you updates (such as when certain activity, like reposts or comments, happens on Hark), newsletters, marketing materials and other information that may be of interest to you. For example, depending on your email notification settings, we may send you weekly updates that include clips you may like. You can decide to stop getting these updates by updating your account settings (or through other settings we may provide).

Respond to your questions or comments. The information we collect may be "personally identifiable" (meaning it can be used to specifically identify you as a unique person) or "non-personally identifiable" (meaning it can't be used to specifically identify you). We use both types of information, and combinations of both types, as described above. We may use or store information wherever Hark does business, including countries outside your own.

What choices do you have about your information?You can close your account at any time by emailing us at: hello@harkaudio.com. When you close your account, we will deactivate it but we will not remove your public clips and Harklists from Hark, unless otherwise stated in our Terms of Service. We may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).

You may have choices available to you through the device or software you use to access Hark. For example:

To learn more about these choices, please see the information provided by the device or software provider.

How do we share the information we collect?

When you create Harklists and clips and comments, anyone can view them. When you take actions like reposting and liking and following, anyone can see those actions. You may also provide us with profile page information that anyone can view. The other limited instances where we may share your personal information include:

When we have your consent. This includes sharing information with other services (like Facebook or Twitter) when you have chosen to link to your Hark account to those services or publish your activity on Hark to them. For example, you can choose to publish your clips to Facebook or Twitter.

We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we may share data with a security consultant to help us get better at identifying spam or with our accountants to make sure we’re keeping the books properly. In addition, some of the information we request may be collected by third party providers on our behalf.

If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Hark; or to detect, prevent, or otherwise address fraud, security or technical issues.

We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy.

We may also share aggregated or non-personally identifiable information with our partners or others, or we may collate, organize and provide information that is publicly visible in Hark. For example, we may tell a business using Hark how many people reposted or liked something they shared, or the percentage of people who visit a podcast after listening to a clip.

Our Policy on Children’s Information

Hark is not directed to children under 13. If you learn that your minor child has provided us with personal information without your consent, please contact us.

How do we make changes to this policy?

We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use Hark after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or obtain your consent as required by law.